Privacy Policy

1. We respect your privacy and are committed to protecting personal information that is provided to us as part of your use of the application and/or website.

1. The privacy policy detailed below explains our policy with respect to the information collected by us, including personal information (hereinafter: "the Information"), when you use the application and/or the website and the services offered therein (hereinafter: "Services"), including an explanation of why we collect the above information, and how we use it.

1. The Privacy Policy is an integral part of the terms of use of the application and/or the website ("Terms of Use"). The mere use of the application and/or the website and the services constitutes your consent to any use that will be made of the information that will be collected about you, including, but not limited to, personal information and information about payment methods, as detailed in the terms of this Privacy Policy. If you do not agree with the privacy policy and/or the terms of use, you are required to immediately cease browsing the application and/or the website and using the services offered therein.

1. The privacy policy is written in the masculine form for convenience only, but it applies equally to all genders. Your pardon. The use of the singular and plural forms does not change the interpretation of the matter.

1. We may change the provisions of this Privacy Policy from time to time. In any event that changes are made to this Privacy Policy, we will notify you of these changes by posting the updated Privacy Policy on the App and/or the Website. Therefore, we recommend that you review the Privacy Policy from time to time.

1. The application and/or website constitute an online store that offers the purchase of various types of services and products (hereinafter: "Products") online, subject to the terms of this Terms of Use and Privacy Policy.

1. Information Collection - In order to join the application/site and, among other things, register and/or purchase products and/or use the site or the information contained therein in any way, you are required to provide the company with a number of personal details. You are not legally obligated to provide the information, and its provision depends on your desire and consent. Please note that without providing the information marked as mandatory information, it is not possible to use the services and/or make purchases.

1. Personal Information - When registering as a customer on the application and/or the website, you will be asked to fill out a registration form and provide personal information and/or personal information of the legal business entity on whose behalf you operate, which also includes payment method details for the purpose of purchasing products. In addition to the information you provide during registration, the Company may collect, itself or through third parties, additional information, and this information will also constitute "personal information" for the purposes of this Privacy Policy.

1. False information - You are responsible for ensuring that the personal information, as well as any other information provided to us by you and/or on your behalf, is true and accurate. It is clarified that providing false information constitutes a criminal offense and anyone who does so is subject to the penalties set forth in the law.

1. You have the right to access the information provided by you at any time in order to check the accuracy and reliability of the information.

The Company undertakes that all information about users is stored in a registered database, in accordance with the Privacy Protection Law, 5741-1981 ("Privacy Protection Law"). The above constitutes a notice pursuant to Section 11 of the Privacy Protection Law. In order to prevent exposure and reduce risk, we recommend that you change the password for this account at least once every 30 days and not save it in browsers on the computers you use and/or on your smartphone. This Privacy Policy does not prevent the Company from storing your personal information where we are required to do so by law.

1. Deleting information from the database - You may at any time request that the information relating to you be deleted from the database by sending a request by e-mail to: info@royalcare.co.il

Or by Israel Post to the address: Bezalel 6, Ramat Gan.

It is hereby clarified that sending a request to delete personal information is considered a request to terminate your participation as a customer. For the avoidance of doubt, the above does not prevent the Company from retaining your personal information that you have requested to be deleted where we are required to do so by law.

1. Use of information - When using the application/site, information may be accumulated about you, including: your habits, information read on the site, pages viewed, your geographic location, etc. The company will store the information in the database.

This data will be used only in accordance with this privacy policy or in accordance with the provisions of any law - and for the purposes detailed below: 

To communicate with you (including by text message or electronic message), via your mobile device or otherwise to send you content that we think may be of interest to you (including advertising if you have consented to this);

To improve and enrich the content, including creating new content that meets the requirements and expectations of users of the application/website, and to change or cancel existing content;

In order to enable the purchase of products through the site and/or the application, to monitor your performance and how you use them, for the purpose of continuously improving their function, design and quality, and providing additional technical services, and for any other purpose related to the operation of our services, including: monitoring and performing tests to prevent misuse, storing information in the company's databases in accordance with the provisions of the Privacy Protection Law and any additional law applicable to the retention of information.

Dissemination of marketing and advertising information, including direct mailing, general and personalized updates and notifications to various users where the user has given his consent thereto;

Sending alerts and notifications regarding violations of the website's terms of use;

For any other purpose required for the effective, efficient and proper management of the application/website by the Company, provided that it is detailed in this privacy policy and/or the terms of use.

1. Transfer of personal information to third parties. The Company will not transfer your personal information and the information collected about your activities to third parties (insofar as this information and information personally identifies you), except in cases such as those detailed below:

• To answer your questions, needs and concerns, fulfill your requests and to share knowledge on a topic;
• To service providers, including those located outside of Israel, on behalf of the Company and/or hired to perform services on behalf of the Company or on behalf of companies affiliated with it, including in connection with the Site/Application, the execution of transactions through the Site/Application, customer support and service, shipping and delivery and/or any other business need;
• In the event that you violate these Terms of Use or if you perform, through the application/website and/or in connection with them, actions that are deemed to be contrary to the law, or attempt to perform such actions;
• Any dispute, claim, suit, demand or legal proceedings, if any, between you and the Company;
• In any case where the Company believes that providing the information is necessary to prevent bodily harm or property damage (to you, the Company and/or a third party) or in connection with an investigation into suspected illegal acts;
• In cases where the Company is required to do so by law, including if the Company receives a judicial order instructing it to provide your details and/or information about you and/or information about the entity on whose behalf you acted, to a third party and/or in response to a request from an enforcement authority or other government or public authority.

1. Direct Mailing - Personal information is also used for the purpose of sending commercially distributed messages, the purpose of which is to encourage the purchase of a product or service or to encourage spending money in another way, and by your use of the site you give your express consent in advance to receive such messages. At any time you can revoke your consent and stop receiving such messages by selecting the "Remove" button in the body of the message sent to you or by contacting customer service at 03-5525445 or via the site. We will not provide the information to other advertisers, however, we reserve the right to provide statistical information about customer activity on our website.

1. Cookies - The site uses cookies to improve your browsing experience, to better understand how the site is used and for its ongoing and proper operation, including to collect statistical data about site usage, to verify details, to adapt the site to your personal preferences and for information security needs.

Cookies are text files that your browser creates on command from the company's computers. Some cookies expire when you close your browser, and others are saved on your computer's hard drive. If, for example, you use the Windows operating system and Microsoft's Internet Explorer browser, you can find them in the c:windows.cookies directory and in c:windows.Temporary Internet Files. Cookies contain a variety of information, such as the pages you have visited, the length of time you have been on the site, where you came from, sections and information you request to see when you enter the site, and more. The information in cookies is encrypted, and the company takes precautions to ensure that only the company's computers can read and understand the information stored in them.

If you do not want to receive cookies, you can avoid this by changing the settings in your browser. In addition, you can delete cookies already on your computer at any time. The company reserves the right to use analytical tools of any kind in order to maintain and improve the website and the service provided to the company's customers and/or for its business needs.

1. Information Security - Information security is important to us and we take appropriate security measures to protect against loss, misuse or alteration of the information we collect about you on the Site. The Company implements information security systems and procedures on the Site that reduce the risks of unauthorized intrusion into the Company's computers, but they are not completely secure. Therefore, the Company does not guarantee that the Site will be completely immune from unauthorized access to the information stored on them. The responsibility for ensuring that viruses do not penetrate the users' mobile phone/computer lies solely with the users, including by installing antivirus software and keeping it up to date.

1. Links to other websites - Sometimes we place links on the website to other websites on the Internet that are not operated by us and that have different privacy policies. Although we strive to link to us only trusted and reliable websites, you should be aware that we are not responsible for the privacy policies and/or the systems and procedures for security and protection of information implemented on other websites and/or we are not responsible for the information collected by the various websites and/or third parties that are not subject to this privacy policy, and we do not bear any responsibility and/or liability whatsoever in connection with the policies (including privacy policies), working practices, actions or omissions of various websites and/or third parties as aforesaid, and therefore we suggest that you review the terms of use and privacy policies of these websites.

1. Disclaimer - We are not responsible for events beyond our direct control. We cannot guarantee that there will be no errors in performance in securing the privacy of your personal information. We are also not responsible for any incident and/or damage, direct or indirect, in connection with the use and/or provision of personal information, including, but not limited to, disclosure of personal information due to errors and/or unauthorized access by third parties and any other party and/or in circumstances beyond our direct and reasonable control.

1. Contact - For any questions regarding the terms of use or services on the site or this privacy policy, you can contact us via our email address info@royalcare.co.il and/or
   By phone: 053-4251523.